Returns & Exchanges
At 24Bottles®, we want you to be completely satisfied with your sustainable hydration choice. If your purchase doesn't meet your expectations, you can return any unused item in its original packaging within 30 days of delivery.
Initiate Your Request
Visit our online Return Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unused bottles in their original protective packaging and include the printed return authorization form inside the box.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing